Legal document

Terms and conditions providing services

Terms for using balanceit.pl and for the provision of services by Mateusz Konieczny — BALANCE IT

Last updated: 29 April 2026

§1. Definitions

The terms used in these Terms and Conditions mean:

  1. Service Provider / Balance IT — Mateusz Konieczny operating as a sole trader under the business name Mateusz Konieczny — BALANCE IT, with its registered office in Poznań (61-806), ul. Święty Marcin 29 lok. 8, NIP: 7812090221, REGON: 541862820, business commenced on 1 June 2025.
  2. Client — a natural person, legal person or organisational unit without legal personality using Balance IT services.
  3. Consumer — a Client who is a natural person entering into an agreement for purposes unrelated to their business or professional activity (Article 22¹ of the Polish Civil Code).
  4. Website — the website available at balanceit.pl including subdomains and subpages.
  5. Services — services provided by Balance IT, including website development, e-commerce stores, web and mobile applications, SEO, Google Ads, audits, training, copywriting, branding and IT support.
  6. Client Portal — a separate part of the Website available after logging in, enabling users to view projects, invoices and documentation and communicate with the team.
  7. Contract — an agreement for specific Services entered into between the Client and Balance IT on the basis of a separate document (proposal, order, email).
  8. Terms and conditions — this document.

§2. General provisions

  1. These Terms and Conditions set out the rules and conditions for using the Website and for Balance IT's provision of Services by electronic means, in accordance with the Polish Act of 18 July 2002 on the Provision of Services by Electronic Means (Journal of Laws 2002 No. 144, item 1204, as amended).
  2. Use of the Website and Client Portal requires acceptance of the Terms and Conditions.
  3. Balance IT reserves the right to amend the Terms and Conditions. The Client will be informed of changes via the Website and by email at least 14 days in advance.
  4. Matters not covered by these Terms and Conditions are governed by Polish law, in particular the Civil Code and the Act on the Provision of Services by Electronic Means.

§3. Technical requirements

Proper use of the Website and Client Portal requires:

  • an Internet-connected device (computer, smartphone, tablet)
  • a web browser with JavaScript and cookie support (Chrome, Firefox, Safari, Edge — the latest stable versions)
  • an active email account (for registration and communication)
  • minimum screen resolution: 320 px wide

The Service Provider is not liable for difficulties caused by the Client's failure to meet the above requirements.

§4. Scope of services

Balance IT provides paid services in the following areas:

  • creating and deploying websites (WordPress, Headless CMS, custom)
  • creating e-commerce stores (WooCommerce, Shopify Plus, custom)
  • designing and deploying web and mobile applications (SaaS, MVP)
  • search engine optimisation (SEO) and Google Ads campaigns
  • audits (security, WCAG, technical)
  • training in WordPress, AI and automation
  • content creation (copywriting, blog, translations)
  • branding and graphics (logo, visual identity, print materials, social media)
  • ongoing IT support (hosting, WordPress maintenance, migrations)

We provide the following free of charge:

  • informational content on the Website (service descriptions, blog, portfolio)
  • contact form
  • a free consultation (up to 15 minutes, once per client)
  • an indicative pricing calculator

§5. Entering into an agreement

  1. An Agreement for a specific Service is entered into on the basis of a separate document (proposal, order, written or electronic agreement).
  2. Content presented on the Website (service descriptions, indicative prices, calculator) do not constitute an offer within the meaning of Article 66 of the Polish Civil Code, but an invitation to negotiate (Article 71 of the Polish Civil Code).
  3. Each Agreement includes, among other things: a service description, schedule, fees, payment terms, copyright and warranties.
  4. Electronic acceptance of a proposal (by email or electronic signature) has the same effect as written acceptance.

§6. Fees and payments

  1. Fees for the Services are set out in the individual Agreement.
  2. Our standard model is:
    • Implementation projects: 50% before work starts, 50% on completion (or 30/40/30 milestones for larger projects)
    • Recurring services (SEO, maintenance, hosting): monthly invoices in advance
    • Consultations and small tasks: invoices in arrears after completion
  3. Payment due: 14 days from the invoice date, unless the Agreement provides otherwise.
  4. Payments are made by bank transfer or through the Stripe payment gateway.
  5. If payment is more than 14 days overdue, Balance IT may suspend the Services and charge statutory interest for late payment in commercial transactions (Article 7 of the Act of 8 March 2013).

§7. Service delivery

  1. The completion deadline for each Service is specified in the Agreement.
  2. The Client must provide materials (content, access, login details) within the agreed time frames — a delay on the Client's side extends the completion deadline by the length of that delay.
  3. Communication during delivery takes place through the Client Portal, email or designated channels (e.g. Slack, Teams) — the choice is agreed at the start of the project.
  4. Balance IT exercises due care in accordance with the highest IT industry standards (including testing, code review, UX validation and post-deployment monitoring).

§8. Copyright

  1. After the Service has been performed and the fees paid in full, Balance IT transfers to the Client the economic copyright in created specifically for the Client elements (final product code, graphic designs, content) across the fields of exploitation specified in the Agreement.
  2. The following are excluded from the transfer:
    • open-source software (licensed under its respective licences)
    • general-purpose libraries and frameworks (React, Tailwind, etc.)
    • Balance IT's internal tools, libraries and know-how that may be used in other projects
    • licences for external components (e.g. fonts, icons, stock photos — made available to the Client for use within their project)
  3. Balance IT retains the right to include the project in its portfolio (brand name, screenshot, link), unless the Agreement provides otherwise.

§9. Complaints

  1. The Client has the right to submit a complaint about the performance of the Service.
  2. Complaints must be submitted by email to kontakt@balanceit.pl with the subject "Complaint", providing:
    • your details (company name / full name)
    • the Agreement or invoice number
    • a description of the issue and the expected resolution
    • evidence (screenshots, steps to reproduce the problem)
  3. Balance IT considers complaints within 14 days of receiving it and informs the Client of the outcome by email.
  4. If the complaint is upheld, Balance IT will remedy the defect free of charge within a reasonable time. If the defect cannot be remedied, the Client may request a reduction in fees or withdrawal from the Agreement under the provisions of the Polish Civil Code.

§10. Right of withdrawal (Consumer)

  1. A Consumer entering into an Agreement at a distance has the right to withdraw from the Agreement within 14 days without giving a reason, in accordance with the Polish Act of 30 May 2014 on Consumer Rights.
  2. The period starts on the date the Agreement is entered into.
  3. To exercise the right of withdrawal, the Consumer informs Balance IT of their decision by an unambiguous statement (email to kontakt@balanceit.pl).
  4. Exception: The right of withdrawal does not apply if Balance IT has started providing the Service before the withdrawal period expires with the Consumer's express consent, and the Consumer has been informed of the loss of the right of withdrawal once the Service has been fully performed (Article 38(1) of the Act on Consumer Rights).

§11. Liability

  1. Balance IT is liable for failure to perform or improper performance of the Service under the general provisions of the Polish Civil Code.
  2. Balance IT's total liability under the Agreement is limited to the fees actually received from the Client for the relevant Service.
  3. Balance IT is not liable for:
    • lost profits and indirect damage (unless such liability cannot be excluded by law)
    • actions of third parties (e.g. hacking attacks, Internet infrastructure failures, payment processor errors)
    • damage resulting from modifications to the completed work by the Client or third parties after handover
    • force majeure
  4. The above limitations do not apply to Consumers to the extent that they would restrict their rights under mandatory legal provisions.

§12. Personal data

The rules for processing Clients' personal data are set out in the Privacy Policy, available on the Website.

§13. Out-of-court dispute resolution

  1. The parties will seek to resolve amicably any disputes arising from the performance of the Agreement.
  2. The Consumer may use out-of-court methods of handling complaints and pursuing claims:
    • mediation through the Regional Inspectorates of the Trade Inspection
    • Permanent Consumer Arbitration Courts
    • the European Commission's ODR platform: ec.europa.eu/consumers/odr
  3. If no agreement is reached, the dispute will be submitted to the ordinary court with jurisdiction over Balance IT's registered office (a Polish court, Polish law). This does not affect the Consumer's right to pursue claims before the court with jurisdiction over their place of residence.

§14. Final provisions

  1. These Terms and Conditions take effect on 29 April 2026.
  2. If any provision of these Terms and Conditions is invalid, the remaining provisions remain in force.
  3. The current version of the Terms and Conditions is always available at balanceit.pl/regulamin.

Questions about the Terms and Conditions? Email kontakt@balanceit.pl — we respond within 48 hours.