We maintain WordPress websites: 24/7 monitoring, a test environment and off-site backups, plus hosting and migrations that protect existing SEO. We agree the scope and report the work completed.
Four things you always get with a Balance IT IT support package.
After a short briefing, we come back with a specific estimate — no questionnaires or chasing.
UptimeRobot + Slack/Teams alerts — we know about the problem before you notice.
Daily off-site backups (UpdraftPlus) — rollback within 15 min for every update.
Every WP/plugin update is tested on staging before deployment to production.
Backups, monitoring and staging-tested updates — we put them in place before care starts, so your website does not need your attention at the weekend.
Off-site backups (UpdraftPlus) with 30-day retention
Uptime monitoring + Slack/Teams alerts (UptimeRobot)
WP, plugin and theme updates tested on staging (WP-CLI)
Daily off-site backups with 30-day retention — rollback available at any time.
Uptime checks every 5 minutes + Slack/Teams + email alerts.
WordPress core, plugins and theme updated after staging tests — zero production surprises.
Wordfence, admin 2FA, XML-RPC blocked and wp-admin hidden under a custom slug.
Choose the scope that fits your website — always with a monthly report and transparent invoice. Net prices. The amounts shown cover the package scope; additional work requires an agreed scope and confirmed quote.
Response within 1 working day
Response within 4h (working hours)
Response within 1h (priority)
Tools we actually use for every website we support — no experiments and no vendor lock-in.
Daily file and database backups to external storage (S3/Backblaze). 30-day retention and rollback within 15 min.
Uptime checks every 5 minutes from multiple regions. Slack/Teams and email alerts when the website stops responding.
WordPress core, plugin and theme updates go through staging (WP-CLI). Smoke tests before merging to production.
Wordfence firewall and malware scanner + admin account 2FA + XML-RPC blocked and wp-admin moved to a custom slug.
Cloudflare in front of your website — global CDN, WAF with OWASP rules, rate limiting on wp-login.php and L7 DDoS mitigation.
Step-by-step migration plan, staging copy, 301 redirect map and DNS cutover in a night-time window — without losing SEO rankings.
We review these questions with you before we confirm the scope and deliverables.
Scope and handover
Which services, accounts and integrations are in scope?
Who handles requests and communicates during an incident?
How do we plan updates, backups and recovery tests?
What support scope and response times go into the agreement?
The Balance IT standard
An alert before your customer notices the website is down.
Tested monthly — we know recovery really works.
Every update goes through staging and smoke tests.
In black and white: what we did, what you avoided and what comes next.
Four differences you can see in the cost of downtime and feel when you sleep soundly on Sunday night.
Every stage ends with approval and a monthly report. Only then do we invoice for the next month.
Week 1 · website scan + hardening plan
Weeks 1-2 · UptimeRobot + UpdraftPlus
Every month: report + plan for the next period
Three services in the IT Support category — each with its own page and quote.
24/7 monitoring, daily off-site backups and staging-tested updates — for a fixed monthly fee.
View detailsWP-optimised hosting (LiteSpeed + Redis), Cloudflare CDN + WAF and transparent domain billing.
View detailsWP website transfers between hosting providers with a 301 redirect map and DNS cutover in a night-time window — without losing SEO rankings.
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Answers to frequently asked questions about IT support